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General Service & Maintenance refers to adjustments, setup & hardware/software installation.

Complete restore of operating system includes the OS installation, retrieval and installation of all current updates and hardware device drivers for installed components. It does not include installation of applications & programs.

Data backup simply copies data from the hard drive and stores it for later use. This is used for securing data before restoring or replacing hard drives. This can only be done on drives which can still be read using the operating system. If data needs to be saved to storage location other then computer, additional charges may apply. In most cases we will provide you with a copy of your data at no charge.

Onsite charges are based on the services performed. Basic setup and installation of SW & HW are billed at $89 per hour, diagnostic and trouble-shooting services are billed at $99 per hour. $15 travel charge may be applied if travel distance exceeds a 5 mile radius.

Data backup & restore is the same as above except we will put your data back to the original location from which it came. Some limits apply. Contact us for more details.

Data Recovery is utilized when Windows can no longer access the drive. This may happen when the drive has become damaged or corrupted. This form of recovery is more expensive then backing up data because it requires special software and attention. In some cases it can cost $100's to $1000's - backup often!

** Data recovery typically requires additional equipment and software to extract the data from a computer that has a damaged hard drive. Hard drives that fail typically cannot be accessed using the computers operating system because of the type of failure. In some cases data recovery can be done with high-tech software. In more extreme cases drives are sent to a data recovery facility to have the data retrieved manually. This form of recovery can cost up to $2000 or more. Backup your data often . PCDirect offers backup services

Hardware upgrades: Simply put, it is any service which adds hardware to an already working computer. It is not considered a repair but an improvement .

Software installation: Installation of any program or application. However we do not due custom configurations of any software. Additionally all software is supported by the manufacturer.

Laptop Repair: Repairing laptop computers can be expensive. Minor repairs include drives, memory, keyboards, etc.- things that can easy be removed and replaced. Major repairs include main system boards, display panels and repairs made to these components. These items are costly & time consuming to replace. In many cases they can be repaired for a lot less. In rare cases it is not economical to repair a laptop computer due to cost. For such cases we will contact you immediately before repairs are performed.

*** $85 Deposit required for all laptop repairs requiring special order parts. Major repairs are those that can not be resolved by simply replacing an off-the-shelf item such as a hard drive, cd drive, etc.; a part which is common to most computers. Minor repairs follow our basic charges scheme for computer repair. All "MAJOR" laptop repairs (offered) are flat rate repairs. Please feel free to call for estimated repair pricing.

Same day and next day repairs are parts pending. If we do not have or can not get the part due to availability we cannot not guarantee the repair. Same day and next day repairs are not available for printers: some exceptions may apply. All same day requests must be at facility by the start of business. Rates double for same day repair and are 50% more for next day requests.

Product Recycling: All items are subjected to one or more of the following options: 1) disassembled into electronics, metals and plastics, 2) resold as scrap or 3)resold for parts reclamation. No hard drives are re-circulated. ALL Hard drives are dismantled and shredded for security. Each is then sent to the associated reclaiming center. Monitors are recycled as a whole and sent to reclaiming centers for proper, safe disassembly & de-toxification. The cost for the recycling is applied towards the disassembly of each item and/or the transportation to the reclaiming center.

If you have a large quantity or cannot move the items, call us. We will come to you. Depending on distance there may be additional costs. Discounts are given for quantities of 10 or more items.