Computer Repair, Services, etc. refers to adjustments, setup & hardware/software installation.
Diagnostic charges are waived for completed repairs. All hardware include a 30 day guarantee - if you decide to hold off on the repair you can bring back the unit within 30 days and we will credit the diagnostic fee.
Complete restore of operating system includes the OS installation, retrieval and installation of all current hardware device drivers for installed components. It does not include installation of applications & programs. Customer responsible for all software and Product keys.
Data backup: Initial charge of $49 for the 1st 5 GB and $1 per GB afterwards**.
Data Backup simply copies data from the hard drive to another source and stores it for later use. This is used for securing data before restoring or replacing hard drives. This can only be done on drives which can still be read using the operating system. If data needs to be saved to storage location other then the original computer, additional charges may apply. Data can be returned to you on CD, DVD or External HDD for your convenience.
Harddrive Recovery : Initial charge of $90 for the 1st 5 GB and $1 per GB afterwards.
Harddrive Recovery is utilized when Windows can no longer access the Harddrive. This may happen when the drive has become damaged or corrupted. This form of recovery is more expensive then simply retreiving the data from the drive because it requires special software and attention. In some cases it can cost $100's to $1000's and may need to be sent to a data recovery center - Backup your data often . PCDirect offers backup services click Here
Onsite charges:
Basic setup and installation of SW & HW are billed at $99 per hour, diagnostic and trouble-shooting services are billed at $99 per hour.A $15 travel charge may be applied if travel distance exceeds a 5 mile radius. Onsite service should not be used for extensive diagnostics as the cost can become very expensive
Hardware upgrades: Simply put, it is any service which adds hardware to an already working computer. It is not considered a repair but an improvement .
Software installation: Installation of any program or application. However we do not due custom configurations of any software. Additionally all software is supported by the manufacturer. Customer must provide software and activation information.
Laptop Repair: Repairing laptop computers can be expensive. Minor repairs include drives, memory, keyboards, etc.- things that can easy be removed and replaced at a resonable cost. Major repairs include main system boards, display panels and repairs made to these components. These items are costly & time consuming to replace. In many cases they can be repaired for a lot less. In rare cases it is not economical to repair a laptop computer due to cost. For such cases we will contact you immediately before repairs are performed.
*** $85 Deposit required for all laptop repairs requiring special order parts. Major repairs are those that can not be resolved by simply replacing an off-the-shelf item such as a hard drive, cd drive, etc.; a part which is common to most computers. Minor repairs follow our basic charges scheme for computer repair. All "MAJOR" laptop repairs (offered) are flat rate repairs. Please feel free to call for estimated repair pricing.
Same day and next day repairs are parts pending. If we do not have or can not get the part due to availability we cannot not guarantee the repair. Same day and next day repairs are not available for printers: some exceptions may apply. All same day requests must be at facility by the start of business. Rates double for same day repair and increase by 50% for next day requests.
Why is there a cost for recycling? Recycling in PA is basically a volunteer service. However that service has operating costs for areas such as transportation of the waste, sorting and dissasembly to name a few. PCDirect tries to keep our charges close to that of the cost we pay to have the items removed from our facility. As a result PCDirect does not except any item for donation nor do we seek potential end users that can "use" the equipment.
If you have working equipment and want to donate it we suggest using Craigs list "www.craigslist.com" to connect with someone who may benifit from your kindness. All items that come to us are received for recycling only. Thank you.
As for the process of recycling, all items are recycled based on one or more of the following options:
1) disassembled into core components: electronics, metals and plastics, each is then sent to the associated reclaiming center,
2) resold as scrap or
3) resold for parts reclamation.
No hard drives are re-circulated. ALL Hard drives are dismantled and shredded for security by PCDirect .
SPECIAL NOTES:
- Monitors are recycled as a whole and sent to reclaiming centers for proper, safe disassembly & de-toxification. The cost for the recycling is applied towards the disassembly of each item and/or the transportation to the reclaiming center.
- If you have already disassembled your computers there is no charge to drop off those pieces. All loose cables, mice, KB's, drives, etc are taken at no charge as well. Some restrictions may apply. We do not recycle home audio and video items...Not Yet.
- If you have a large quantity or cannot move the items, call us. We will come to you. Depending on distance there may be additional costs. Discounts are given for quantities of 10 or more items. Minimum charge for pickup is $50 [which covers the cost upto 10 units] + $4 for each additional unit. And please call if you have questions. All payments are required at pickup or drop-off.